CoreGuide – Refund & Compassion Policy

Last updated: 27th December 2025

At CoreGuide, we recognise that many people access our content during periods of emotional difficulty. This policy is designed to balance fairness, sustainability, and compassion while maintaining clear boundaries around digital‑product purchases.

1. Digital Content & Refunds (General Policy)

CoreGuide provides immediate‑access digital content, including audio sessions, videos, and downloadable materials. Because digital products cannot be returned once accessed, all sales are generally final.

This approach is standard for digital goods and helps ensure CoreGuide can continue offering accessible, affordable support.

2. Compassionate Consideration

We understand that emotional capacity can shift quickly, and that circumstances may change.

If, after purchasing CoreGuide content, you find that:

• The content feels overwhelming

• You accessed it during acute distress

• You purchased impulsively while struggling

• The material is not appropriate for you at this time

…you are welcome to contact us within 7 days of purchase to request compassionate consideration.

Requests are reviewed on a case‑by‑case basis with care, discretion, and respect for your boundaries.

3. What Compassionate Consideration May Include

Depending on the situation, compassionate consideration may involve:

• A full or partial refund

• Store credit toward other CoreGuide content

• Guidance toward more suitable resources

• The option to return at a later time

There is no requirement to disclose personal details, trauma history, or sensitive information.

4. How to Request Compassionate Consideration

To request support, please contact us at:

core.guide@mail.com

Include:

• Your name

• The content purchased

• The date of purchase

• A brief explanation (as much or as little as you feel comfortable sharing)

All requests are handled confidentially and with respect.

5. When Refunds May Not Be Available

Refunds may not be granted if:

• The content has been accessed extensively

• The request is made significantly beyond the 7‑day window

• There is evidence of repeated or intentional misuse of the policy

These boundaries help maintain fairness for all users and protect the sustainability of CoreGuide.

6. Encouragement for Self‑Care

If you feel distressed while engaging with CoreGuide content, we encourage you to:

• Pause or stop listening

• Ground yourself

• Seek additional support if needed

CoreGuide is designed to support, not replace, professional care.

7. Our Commitment

CoreGuide is committed to:

• Ethical practice

• Trauma‑informed delivery

• Respect for personal boundaries

• Accessibility without exploitation

If something does not feel right for you, we genuinely want to hear from you.